No Annual Contracts for M2M and Intuitive Manufacturing Software Support
No Annual Contract?
Some companies find annual software maintenance contracts expensive and burdensome. While PeopleSense does not recommend dropping these contracts, we understand why some companies do.
PeopleSense offers a solution by providing a cost-effective pre-paid bank of consulting/support hours as an option.
Who Is It For?
For companies who use M2M or Intuitive Manufacturing Software and are without current maintenance contracts, or for companies who wish to supplement their M2M or Intuitive maintenance/support contract, PeopleSense ERP offers quick resolution to support cases without the runaround and high cost of annual maintenance contracts.
What If I Have a M2M or Intuitive Manufacturing Software Maintenance Contracts?
If you have a current M2M or Intuitive Manufacturing Software maintenance contract, we don’t suggest that you drop maintenance. To the contrary, the best case scenario is that you maintain a current M2M or Intuitive Manufacturing Software maintenance contract and then use PeopleSense for those times when you need faster response or for services which your maintenance contract does not cover.
How Does It Work?
In order to keep us on call, all you need to do is purchase a bank of prepaid consulting/support time. Consulting/Support sessions will be billed against a prepaid credit at a minimum of thirty (30) minutes. Any support session exceeding thirty (30) minutes will be billed against prepaid credit in fifteen (15) minute increments. Time billed to a session may include time spent offline for research, etc.
What About Expenses and Off-Hour Work?
All reasonable and customary expenses for onsite visits (e.g., mileage, hotel, food, air, rental, tolls, etc.) will be invoiced as soon as they are received by PeopleSense. PeopleSense does not charge for travel time except in extreme cases, and we do not charge extra for work on weekends or holidays, since weekend and holiday consulting is often necessary for system upgrades so as to avoid plant downtime.