M2M and Intuitive Manufacturing Software Support
The M2M and Intuitive Manufacturing Software support you’ve been waiting for.
The reliable and personalized service you deserve.
With an ever increasing demand for affordable consulting and support services for M2M and Intuitive Manufacturing Software, PeopleSense has aligned with some of the most highly qualified and experienced consultants, developers, vendors and support personnel to offer a single source solution to meet the needs of the M2M and Intuitive Manufacturing Software communities.
Experienced Consultants
PeopleSense has assembled a group of 16 Technical and Business Process Improvement (BPI) consultants with over 200 years of combined M2M experience and a team of 5 Technical and BPI consultants with over 150 years of combined Intuitive Manufacturing Software experience.
This level of expertise of our consultants is further enhanced by the detailed understanding of the particular needs presented by the wide range of manufacturing companies utilizing these products throughout the industry.
Business Process Improvement (BPI) Consulting Services
Improving your business starts with a Business Process Evaluation (BPE). The BPE is a two-day onsite evaluation of how you use M2M or Intuitive Manufacturing Software.
After the evaluation, we produce a BPE document that outlines a roadmap and plan of action to streamline M2M or Intuitive and achieve more efficient processes.
The Business Process Evaluation document for M2M can include recommendations regarding:
- M2M Reporting (VFP and SSRS)
- M2M Advanced Reporting
- M2M Shop Floor Manager
- M2M Bar Code (Legacy Bar Code and Shop Floor Data Collection)
- M2M Planning & Scheduling (Basic and Advanced)
- M2M Advanced Configurator
- ZetaDocs set-up
- General M2M process improvement for all versions of M2M
- Full Service Accounting / Financial Consulting, including Month-End and Year-End closing services
The Business Process Evaluation document for Intuitive Manufacturing Software can include recommendations regarding:
- Advanced Reporting
- Shop Floor Manager
- Bar Code (Shop Floor Data Collection)
- Advanced Configurator
- ZetaDocs set-up
- General process improvement for all versions of Intuitive
- Full Service Accounting / Financial Consulting, including Month-End and Year-End closing services
Affordable Prices
M2M and Intuitive Manufacturing Software customers have endured the skyrocketing costs of sustaining rather limited maintenance contracts with little to show for that expense. M2M and Intuitive customers have often found that these contracts don’t cover specific needs and certainly lack in personalized care.
Because of our affordable rates, PeopleSense clients can rely on always having tailored support services and ultimately achieving the returns on their ERP investment while never having to fear the costs involved.
Per your Professional Services Agreement (PSA) with PeopleSense, each Support Session will be billed against prepaid credit at a minimum of thirty (30) minutes. If you are not a prepaid customer, you will be billed a minimum of 30 minutes on 15-day terms. Any support session exceeding thirty (30) minutes will be billed in fifteen (15) minute increments. Time billed to a session may include time spent off-line for research, etc.
No Expensive, Burdensome Support Contracts
We offer pay-as-you-go M2M and Intuitive Manufacturing Software Support options for those without M2M or Intuitive Maintenance Contracts or as a more responsive supplement to your Support Contract, so you can receive a quicker and more cost-effective resolution of your support cases.
Single Point of Contact
Brian Tognoni – M2M Manufacturing Software Consulting Services Manager
Gary Cierny – Intuitive Manufacturing Software Consulting Services Manager
PeopleSense ERP support clients will benefit from knowing that when the need for assistance arises, they’ll always have a direct line to someone knowledgeable and understanding who will assign the right consultant to meet their needs – and a guaranteed response time for support issues.
Brian Tognoni has been working with the M2M customer base and consultants for over a decade and has collaborated with PeopleSense to bring his team of experienced and trusted consultants to form a formidable arsenal of resources that is always a single call, click or email away.
Gary Cierny has been working with the Intuitive customer base and consultants for over sixteen years and has teamed with PeopleSense to bring his squad of experienced and trusted consultants so that he can help you get the most from your ERP solution.